Travel Reimbursement System: Technical FAQs
- General
- Browsers
- Login Issues
1. GENERAL
 Will the travel reimbursement application work on a Macintosh?
We recommend that you use a Windows PC. While you may be able to use the application on a Mac, we have not been able to test it extensively on this platform due to lack of resources. If you use the application on a Mac and experience problems, please use the link on the "Welcome" page to report them. No minimum system requirements have been set for the Mac platform, but we recommend that you use Mac OS 8.1 or newer. We also suggest using Internet Explorer 5.1 or higher.
Will the application work on a Windows PC?
We have successfully tested the Travel Reimbursement application on all current Windows operating systems. However, we do not recommend that you run the application on Windows 95 or 98SE. Both of these operating systems are already or will be discontinued, and we will no longer support them.
Are there minimum system requirements?
There are no mandatory requirements; however, we do not recommend using any Windows operating systems older than Windows ME or Windows NT 4.0. We also do not recommend using any Mac OS older than 8.x. There are no minimum RAM or processor requirements other than those which apply to the browser version that you are using.
Will the application work if I have anti-popup software installed on my computer?
We do not recommend that you use anti-popup software while using the travel reimbursement application, because certain functionality in the Travel Reimbursement application uses popup windows. Therefore, if you run popup-blocking software while you are in the Travel Reimbursement application, you will not be able to make use of all of the available functionality.
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2. BROWSERS AND BROWSER SETTINGS
Will the Travel Reimbursement application work on Internet Explorer?
Yes. The application is designed to work with Internet Explorer 5.5 or higher on Windows and may work on Internet Explorer 5.1 or higher on Macs.
Will the application work on other browsers besides Internet Explorer?
Yes. However, we recommend that you use Internet Explorer since we have not been able to test the application fully on all browsers. Some functionality may not work on certain browsers. If you encounter bugs using specific browsers, please use the link on the "Welcome" page to report them.
Do I need to have cookies enabled to use the application?
Yes, the Travel Reimbursement application requires cookies to enable successful authentication.
Do I need to have Javascript enabled to use the application?
Yes.
Should I use my browser's navigation buttons while using the application?
No. Please use the navigation options provided in the Travel Reimbursement application. Using the navigation buttons provided by your browser may lead to displaying of inaccurate information and may cause improper resubmission of pages. The travel reimbursement application itself contains all of the navigation options you need.
If the browser stops responding, should I press the Reload/Refresh button?
No. This could have adverse effects, such as duplication of data.
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3. LOGIN ISSUES
Can I trust the login page? It doesn't look anything like the application.
Yes, this is Cornell's standard, web-based login page.
Why won't the application allow me to store my password as other web sites do?
It is considered highly insecure to store your passwords in your browser. The Travel Reimbursement application utilizes the Kerberos authentication scheme via a protocol developed by CIT, called CUKerberos. CUWebLogin, the web page that makes use of the CUKerberos protocol, has been altered to prevent storage of Kerberos passwords in browsers.
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